Frequently Asked Questions
Q: Are your products Vegan?
A: There are different definitions of "Vegan" depending on who you ask. We do not use any animal parts in our makeup. However, we do have silk powder in our foundations.
Q: Are your products tested on animals?
A: Absolutely NO and NEVER! Our product ingredients are pure and only tested on volunteer humans. You can also find us on PETA listed in the "Does Not Test on Animals" directory.
Q: Do you ship to country _______?
A: We ship internationally, to Canada, the UK, Australia, Norway, most of Central America, most of South America, U.S. Protectorates, and just about any country that it is legal and safe to ship to. When you get to checkout, you will see a drop down list of countries where you put in your address. If your country is in the drop down, then we ship there.
Q: What are your shipping fees?
A: You can view our shipping rates here.
Q: I need help picking the right shade.
A: Please view our tips on getting started, we include a Bare Minerals Shade Chart. Feel free to contact us for any additional help. A photo of your face with no makeup on will help us determine the shades closest to your skin tone. You can send your picture to firstname.lastname@example.org. We respect your privacy and will not share your photo.
Also, we do offer a free 'Try Me Kit". You'll receive 4 foundation samples, 1 blush, and 1 concealer. Just streak the 4 shades side-be-side down your bare cheek. The one that disappears is your match! You may be a mix of 2 shades. Try mixing equal amounts of 2 sample shades. We offer Custom Shade mixing in full size foundations.
Q: Do you send free products to reviewers?
A: We do send complimentary products to reviewers that meet our criteria. Please submit your inquiry and information via our Contact Us Form.
Q: Where's my order?
A: You will get a notification email with tracking information once your order ships. If you want to track an international order, choose Global Priority with Tracking. All USA orders include tracking automatically.
Q: What is your return policy?
A: We have a 30 day return policy. The 30 days begins when you receive the order. If for any reason you are not satisfied with any or all of the products in your order, you can initiate an RMA to return one or all of the items. We extend international return policy to 60 days due to shipping time.
Q: How do I initiate an RMA (return authorization)?
A: Simply login to your account. Find the item that you'd like to return, and chose the option next to the product.